{"id":20618,"date":"2026-02-26T10:05:40","date_gmt":"2026-02-26T15:05:40","guid":{"rendered":"https:\/\/greenspacehealth.com\/en-ca\/?p=20618"},"modified":"2026-02-26T11:29:34","modified_gmt":"2026-02-26T16:29:34","slug":"turning-outcomes-into-roi-how-mbc-drove-clinical-and-financial-gains-at-epic-behavioral-healthcare","status":"publish","type":"post","link":"https:\/\/greenspacehealth.com\/en-ca\/turning-outcomes-into-roi-how-mbc-drove-clinical-and-financial-gains-at-epic-behavioral-healthcare\/","title":{"rendered":"Turning Outcomes into ROI: How MBC Drove Clinical and Financial Gains at Epic Behavioral Healthcare"},"content":{"rendered":"

\"50<\/p>\n

\"PHQ-9<\/p>\n

Epic Behavioral Healthcare<\/a> (Epic BH) is a Florida-based, CARF accredited non-profit organization that provides comprehensive mental health services across Adult Mental Health (AMH), Child Mental Health (CMH), and Substance Use Disorder (OSUD) programs. Epic\u2019s mission is to empower both individuals and families across Florida with effective, affordable, evidence-based, culturally sensitive, and comprehensive care.<\/p>\n

<\/a>Implementation of Greenspace<\/h3>\n

Epic BH implemented Greenspace Measurement-Based Care (MBC) across their programs in January 2025 to enhance clinical decision-making, inform continuous quality improvement, improve clinician-client collaboration, and increase client engagement throughout care.<\/p>\n

Population Served<\/strong>: Children, Youth, Families, Adults
\nProgram Type<\/strong>: SUD, Residential, Outpatient, Detox, Crisis Support
\nKey Assessments<\/strong>: PHQ-9, GAD-7, DAST-10, LDQ
\nAssessments Completed<\/strong>: 2,629<\/p>\n

<\/a>Improved Outcomes<\/h3>\n

Since implementation, the Greenspace platform has enabled clients to regularly discuss progress, challenges, and experiences with their providers, creating a more transparent therapeutic process that ensures treatment decisions are informed by real-time client experiences and outcomes.<\/p>\n

As a result, Epic Behavioral Healthcare saw meaningful improvements in outcomes amongst clients using MBC with Greenspace. When comparing PHQ-9 scores prior to Greenspace with scores collected after implementation, clients using Greenspace demonstrated consistently lower average depression severity across nearly every assessment point. While baseline scores were comparable at the first assessment, improvement accelerated as clients completed additional measures, highlighting the importance of ongoing use of outcome data.<\/p>\n

\"Average<\/p>\n

<\/div>\n

By the 7th assessment, PHQ-9 scores among clients using Greenspace were 18% lower than non-Greenspace averages, dropping to 49% by the 10th, reflecting sustained symptom improvement and engagement over time.<\/p>\n

In addition to clinical outcome and care quality improvements, Epic BH has seen a meaningful and measurable reduction of session no-show rates, and greater engagement from clients in care.<\/p>\n

<\/a>Greater Care Reliability & Reduced No-Show Rates<\/h3>\n

\"Clients<\/p>\n

The Child Mental Health (CMH) and Substance Use Disorder (OSUD) programs also demonstrated stability or modest improvements in no-show rates, suggesting broader engagement benefits.<\/p>\n

\"The<\/p>\n

<\/a>Projected Financial Impact at Scale<\/h3>\n

Improvements in attendance and engagement translate directly into measurable financial impact for mental health organizations at scale.<\/p>\n

A 6.5 percentage-point reduction in no-show rates, like the improvement observed at Epic BH, can unlock significant recovered revenue:<\/p>\n