{"id":22599,"date":"2026-07-16T11:22:59","date_gmt":"2026-07-16T15:22:59","guid":{"rendered":"https:\/\/greenspacehealth.com\/en-ca\/?p=22599"},"modified":"2026-07-16T11:22:59","modified_gmt":"2026-07-16T15:22:59","slug":"cms-depression-screening-star-ratings-what-health-plans-need-to-know","status":"publish","type":"post","link":"https:\/\/greenspacehealth.com\/en-ca\/cms-depression-screening-star-ratings-what-health-plans-need-to-know\/","title":{"rendered":"CMS Depression Screening Star Ratings: What Health Plans Need to Know"},"content":{"rendered":"<p>Between 2019 and 2023, there was a <a href=\"https:\/\/www.aarp.org\/health\/healthy-living\/mental-health-diagnoses-spike\/\" target=\"_blank\" rel=\"noopener\">57.4% spike in mental health diagnoses<\/a> among adults 65 and older. Today, an estimated <a href=\"https:\/\/www.cms.gov\/medicare-coverage-database\/view\/ncacal-decision-memo.aspx?proposed=N&amp;NCAId=251#_ftn5\" target=\"_blank\" rel=\"noopener\">1 in 6 adults over 65<\/a> will experience clinically significant symptoms of depression, and yet <a href=\"https:\/\/www.ncoa.org\/article\/mental-illness-and-older-adults-what-to-know-about-symptoms-and-treatment\/\" target=\"_blank\" rel=\"noopener\">two-thirds of older adults<\/a> with mental health problems will never receive the treatment they need. For Medicare Advantage plans, that gap is about to become a performance liability.<\/p>\n<p>The Centers for Medicare &amp; Medicaid Services (CMS) is advancing a new Depression Screening and Follow-Up (DSF) measure, to be incorporated into the 2029 Star Ratings based on performance <a href=\"https:\/\/www.cms.gov\/newsroom\/fact-sheets\/contract-year-2027-medicare-advantage-part-d-final-rule\" target=\"_blank\" rel=\"noopener\">beginning with Contract Year 2027<\/a>. The measure is designed to improve identification and timely treatment of depression among older adults and, for health plans operating at scale, executing on it effectively presents a complex operational challenge.<\/p>\n<p>Most plans today rely on provider visits, annual wellness assessments, and health risk assessments to capture depression screening data. That approach reaches only a fraction of eligible members and leaves large portions of the population unscreened. Under the new measure, how plans address their DSF gap will have a meaningful impact on Star performance, and those who move early stand to gain a significant advantage.<\/p>\n<div style=\"background-color: #e8eed4; border-radius: 12px; padding: 24px 28px; margin: 24px 0; display: flex; align-items: flex-start; gap: 16px; font-family: Georgia, 'Times New Roman', serif; font-size: 12pt; line-height: 1.6; color: #1a1a1a;\">\n<p><span style=\"background-color: #10633f; color: #fff; border-radius: 6px; min-width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span><\/p>\n<p style=\"margin: 0;\"><strong>Why it matters:<\/strong> A one-star improvement in Medicare Advantage ratings can increase a plan&#8217;s revenue by <a style=\"color: #10633f; text-decoration: underline;\" href=\"https:\/\/greenspacehealth.com\/mastering-cms-medicare-star-ratings-a-strategic-guide-for-medicare-advantage-leaders\/\">tens to hundreds of millions of dollars<\/a> annually through CMS quality bonus payments. DSF represents an outsized opportunity for plans that get it right and perform at a high level from the start.<\/p>\n<\/div>\n<p>To succeed, health plans will need a scalable way to identify, engage, screen, and support members within and outside of traditional care settings. This is where population health technology plays a decisive role.<\/p>\n<h3><strong>The DSF Display Period Is a Strategic Window<\/strong><\/h3>\n<p>The DSF measure is currently in its display period, which means performance is being tracked before it officially impacts Star Ratings.<\/p>\n<p>This means that by the time a new measure formally enters Star Ratings, high-performing plans have already built a competitive advantage because they began perfecting their strategy while it was still on display. Leading plans are using this window to understand completion and outcome trends in their population, dig into eligibility and exclusion specifications, test and refine interventions, and identify operational gaps before performance counts.<\/p>\n<p>With the CY2027 measurement year approaching, we&#8217;re in that window now. Plans that act today can build and optimize their screening and follow-up workflows to ensure they perform when it matters most.<\/p>\n<h2><strong><a id=\"section_1\"><\/a>Understanding the New CMS Depression Screening Measure<\/strong><\/h2>\n<p>The proposed measure includes two equally weighted components:<\/p>\n<p><strong>1. Depression Screening Rate<\/strong><\/p>\n<p>The first component measures the percentage of eligible Medicare Advantage members who complete a validated depression screening assessment. CMS accepts a range of standardized instruments, with the <strong>PHQ-2<\/strong> and <strong>PHQ-9<\/strong> being the most commonly used. The PHQ-2 as a brief initial screen and the PHQ-9 as either a standalone screening tool or a more comprehensive follow-up for members who screen positive on the PHQ-2.<\/p>\n<p>The critical requirement is that the screening instrument and resulting score are documented accurately, ensuring plans can report results to CMS and remain audit-ready.<\/p>\n<p>Depression screening was among the first measure types NCQA built its Electronic Clinical Data Systems (ECDS) reporting standard around, specifically to capture patient-reported outcomes that don&#8217;t show up in claims.<\/p>\n<p>Case management systems and health risk assessments are both established, acceptable data sources under this standard, provided the screening uses a validated instrument like the PHQ-2 to PHQ-9 with the required data elements captured. <strong>Self-guided, digital completion fits squarely within this framework.<\/strong><\/p>\n<p><strong>2. Follow-Up After Positive Screening<\/strong><\/p>\n<p>The second component is where most plans will face the greatest operational challenge: it measures the percentage of members who screen positive and receive documented follow-up within 30 days.<\/p>\n<p>Qualifying follow-up activities include:<\/p>\n<ul>\n<li>Outpatient, telehealth, or virtual visit with a diagnosis of depression or other mental health condition<\/li>\n<li>Mental health encounters, including assessment, therapy, collaborative care, or medication management<\/li>\n<li>Depression case management encounters<\/li>\n<li>A dispensed antidepressant medication<\/li>\n<li>Exercise counselling<\/li>\n<\/ul>\n<p style=\"margin-top: 25px;\">Together, these two components raise the operational bar considerably. Plans must go beyond administering a screener to demonstrate that members who screen positive for depression receive timely, documented follow-up care.<\/p>\n<p><strong>Treating Depression Screening as a Multiplier<\/strong><\/p>\n<p>DSF carries a single measure weight in Star Ratings, but its impact extends well beyond that. Strong performance on depression screening is likely to directly influence triple-weighted Health Outcomes Survey (HOS) measures, particularly Improving or Maintaining Mental Health, and is closely correlated with Improving or Maintaining Physical Health. It also connects to double-weighted CAHPS member experience measures.<\/p>\n<div style=\"background-color: #e8eed4; border-radius: 12px; padding: 24px 28px; margin: 24px 0; display: flex; align-items: flex-start; gap: 16px; font-family: Georgia, 'Times New Roman', serif; font-size: 12pt; line-height: 1.6; color: #1a1a1a;\">\n<p><span style=\"background-color: #10633f; color: #fff; border-radius: 6px; min-width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span><\/p>\n<p style=\"margin: 0;\">Plans that treat DSF as an isolated compliance initiative miss the broader performance opportunity. Improvements here can ripple across patient-reported outcomes, member experience scores, and downstream utilization, compounding the overall Stars impact of DSF well beyond what a single measure weight would suggest.<\/p>\n<\/div>\n<h2 style=\"margin-top: 50px;\"><strong><a id=\"section_2\"><\/a>Why Universal Depression Screening Will Be Challenging for Most MA Health Plans<\/strong><\/h2>\n<p>The challenge is not administering a depression screener. The challenge is administering it reliably to hundreds of thousands (or millions) of members, and then managing the follow-up for everyone who screens positive.<\/p>\n<div style=\"background-color: #e8eed4; border-radius: 12px; padding: 24px 28px; margin: 24px 0; display: flex; align-items: flex-start; gap: 16px; font-family: Georgia, 'Times New Roman', serif; font-size: 12pt; line-height: 1.6; color: #1a1a1a;\">\n<p><span style=\"background-color: #10633f; color: #fff; border-radius: 6px; min-width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span><\/p>\n<p style=\"margin: 0;\"><strong>The scale problem:<\/strong> <em>A plan with 500,000 eligible members operating at a 50% screening rate leaves 250,000 people unscreened. Under the new CMS measure, that gap directly affects Star Ratings performance and the revenue tied to it.<\/em><\/p>\n<\/div>\n<p>Today, depression screening is largely tied to clinical encounters. Members who do not regularly engage with providers are often missed entirely. Older adults with mobility limitations, those in rural areas, and those managing multiple chronic conditions are disproportionately likely to fall through these cracks.<\/p>\n<p>The follow-up component compounds the challenge, as plans that manage to increase screening rates will simultaneously generate a larger pool of positive screens requiring coordinated, time-bound follow-up. Without purpose-built, automated workflows, care teams can quickly become overwhelmed.<\/p>\n<p>While investing in new outreach infrastructure, plans should also take stock of where their current gaps are. Are performance shortfalls primarily in screening rates, in follow-up completion, or both?<\/p>\n<p>Many plans are already administering screenings through annual wellness visits and health risk assessments, but lack the data sharing processes to have it all stored in a single system and to be able to easily report those results in an auditable format. Others have documentation in place but face genuine barriers that prevent members from being screened or from accessing timely follow-up care. This evaluation process will help shape where health plans need to focus to succeed on the new DSF requirements.<\/p>\n<p>Plans that wait until the 2027 measurement year to start will face a compressed timeline against a complex procurement and implementation process, with no display-period runway left to catch operational gaps before performance counts.<\/p>\n<p><strong>Leveraging the Provider Relationship<\/strong><\/p>\n<p>The primary care setting remains the most natural touchpoint for depression screening. Annual wellness visits (AWVs) position network providers to identify depression alongside other preventive care and chronic condition management measures and to document findings in ways that support both Star Ratings and risk adjustment coding. Outreach-based digital screening programs work best when they complement, rather than replace, provider-driven screening.<\/p>\n<p>Plans that build both clinical encounter\u2013based and population-level, self-guided completion options are best positioned to close depression screening and follow-up gaps across their full Medicare member population.<\/p>\n<h2><strong><a id=\"section_3\"><\/a>A Population Health Approach to Depression Screening at Scale<\/strong><\/h2>\n<p>Closing the DSF gap at scale requires more than a better screener. It requires reaching members outside traditional care settings, guiding them through a clinically valid pathway, and proving every step of it to CMS. Greenspace&#8217;s Population Health platform was built to do exactly that: bring validated screening directly to members across multiple channels, and pair it with automated workflows that manage what happens next.<\/p>\n<h3>Reaching MA Members Where They Are<\/h3>\n<p>With Greenspace, members can complete depression screening through:<\/p>\n<ul>\n<li>Automated email outreach<\/li>\n<li>Automated SMS outreach<\/li>\n<li>Integrated member portals<\/li>\n<li>AI-driven screening calls<\/li>\n<li>PCP office visits (AWVs), home health, or any other vendor via embedded screening links<\/li>\n<\/ul>\n<p style=\"margin-top: 25px;\">Members can complete screening without ever creating an account, reducing friction and improving completion rates. For populations that include older adults with lower digital fluency, removing every unnecessary barrier meaningfully increases participation, directly strengthening the screening-rate half of the DSF measure.<\/p>\n<h3>Intelligent PHQ-2 to PHQ-9 Screening Pathways<\/h3>\n<p>Greenspace supports a stepped screening model designed to maximize participation without sacrificing clinical rigor. Members first complete a PHQ-2 screener; those who screen positive move seamlessly into the full PHQ-9, generating the documentation CMS requires without adding member burden.<\/p>\n<p>This approach reduces false positives, captures more clinically meaningful information, and keeps completion rates high across a diverse population.<\/p>\n<div style=\"background-color: #e8eed4; border-radius: 12px; padding: 24px 28px; margin: 24px 0; display: flex; align-items: flex-start; gap: 16px; font-family: Georgia, 'Times New Roman', serif; font-size: 12pt; line-height: 1.6; color: #1a1a1a;\">\n<p><span style=\"background-color: #10633f; color: #fff; border-radius: 6px; min-width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span><\/p>\n<p style=\"margin: 0;\">If a member screens positive on the PHQ-2 and completes a PHQ-9 in the same session, a negative PHQ-9 result satisfies the 30-day follow-up requirement.<\/p>\n<\/div>\n<h3 style=\"margin-top: 50px;\">Moving Beyond Screening to Timely Follow-Up<\/h3>\n<p>Identifying depression is only half the measure. The 30-day follow-up requirement is where most plans struggle, and where the platform does its most important work.<\/p>\n<p>After a positive screen, members are directed into one of three pathways based on acuity:<\/p>\n<ul>\n<li><strong>No positive flag:<\/strong> access to a comprehensive HealthHub of preventive mental and physical health resources, encouraging proactive engagement and reducing the need for downstream care.<\/li>\n<li><strong>Positive flag, moderate symptoms:<\/strong> a self-guided intervention with clinical oversight and a live coaching option (e.g., iCBT).<\/li>\n<li><strong>Positive flag, significant symptoms:<\/strong> direct referral to in-person care or crisis services.<\/li>\n<\/ul>\n<p style=\"margin-top: 25px;\">Every member, regardless of acuity, retains access to the full HealthHub. With visibility across the entire member journey, plans can report on who was screened, what follow-up they received and when, and where escalation is needed, closing the follow-up half of the DSF measure consistently across the population.<\/p>\n<h3>Centralized Case Management for Care Teams<\/h3>\n<p>As screening volumes grow, care teams need structured visibility into who requires follow-up and what to prioritize. Greenspace centralizes this work so teams can:<\/p>\n<ul>\n<li>Identify members requiring outreach<\/li>\n<li>Stratify members by acuity and risk level<\/li>\n<li>Monitor screening outcomes across the population<\/li>\n<\/ul>\n<p style=\"margin-top: 25px;\">Automated follow-up and built-in analytics let care teams flag and escalate at-risk members early, before coordinating next steps across clinical and administrative teams, keeping a large-scale screening program manageable rather than overwhelming.<\/p>\n<h3>Audit-Ready Reporting for CMS and Star Ratings<\/h3>\n<p>Success under the new measure depends on defensible, auditable data. Greenspace captures and reports:<\/p>\n<ul>\n<li><strong>Screening performance:<\/strong> completion rates by population segment, PHQ-2 and PHQ-9 scores, and positive screening rates and trends<\/li>\n<li><strong>Follow-up performance:<\/strong> time-stamped care confirmation, follow-up engagement activity, and automated re-engagement outreach (email, SMS, or automated calls) when no action has been taken<\/li>\n<li><strong>Risk and escalation:<\/strong> population risk stratification, longitudinal symptom trends, and escalation protocols for members flagged for suicidality<\/li>\n<li><strong>System integration:<\/strong> connection with existing care management workflows, with outputs formatted to CMS audit requirements<\/li>\n<\/ul>\n<p style=\"margin-top: 25px;\">This gives plans the visibility to track performance in real time, catch gaps before they affect ratings, and report outcomes with confidence. We work with health plans to ensure downloadable reports contain exactly the data elements and format needed for CMS submission, built for one-click export rather than manual reformatting. Our reporting infrastructure has been proven in supporting Stars programs at scale and we&#8217;re applying that same approach to DSF-specific reporting for health plans preparing for CY2027.<\/p>\n<h2><strong><a id=\"section_4\"><\/a>What Early Adopters Are Seeing<\/strong><\/h2>\n<p>Health plans that have implemented population-level, self-guided depression screening programs commonly report three outcomes: (1) higher screening completion rates than provider-encounter-only approaches; (2) earlier identification of at-risk members; and (3) measurable improvement in follow-up rates within the 30-day window.<\/p>\n<p>While DSF-specific results are still emerging industry-wide, Greenspace&#8217;s population health work offers a preview of what&#8217;s possible at scale. In a Stars focused Population Health Hub implementation with a national health plan serving roughly 1 million members, more than 20,000 have enrolled to date, an adoption rate well above typical benchmarks for a Medicare population. Of those, 93% completed their first screening. Members receive bi-weekly assessments through the Hub, where they\u2019re also supported through a comprehensive library of resources and services spanning both behavioral and physical health, goal-setting, reflection tools, and personalized resource recommendations based on acuity, demographics, and conditions. Over 90% of members that return were prompted to do so by their bi-weekly assessment reminder, driving 30-day retention of approximately 42%. High-risk members identified through this process are routed to case management, laying the groundwork for the full DSF workflow.<\/p>\n<p>Plans that move early also benefit from a longer runway to optimize their DSF strategy and follow-up workflows before CY2027 performance is measured.<\/p>\n<div style=\"background-color: #e8eed4; border-radius: 12px; padding: 24px 28px; margin: 24px 0; display: flex; align-items: flex-start; gap: 16px; font-family: Georgia, 'Times New Roman', serif; font-size: 12pt; line-height: 1.6; color: #1a1a1a;\">\n<p><span style=\"background-color: #10633f; color: #fff; border-radius: 6px; min-width: 28px; height: 28px; display: flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span><\/p>\n<p style=\"margin: 0;\"><strong>Implementation reality:<\/strong> Standing up population-level, self-guided depression screening pathways, multi-channel outreach, building automated follow-up referrals and confirmations, training care teams, and preparing audit-ready reports typically requires 3-6 months. Plans preparing for CY2027 should be evaluating solutions now.<\/p>\n<\/div>\n<h2 style=\"margin-top: 50px;\"><strong><a id=\"section_5\"><\/a>Beyond CMS Compliance: The Broader Opportunity<\/strong><\/h2>\n<p>The new depression screening measure reflects a larger shift underway in Medicare Advantage quality programs. <a href=\"https:\/\/www.pdhi.com\/articles\/cms-announces-transformative-changes-to-medicare-advantage-star-ratings\" target=\"_blank\" rel=\"noopener\">CMS and commercial payers<\/a> are increasingly rewarding organizations that can proactively identify risk, intervene earlier, and demonstrate measurable impact, a reality across mental health, chronic disease management, and preventive care.<\/p>\n<p>Depression is <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC8349073\/\" target=\"_blank\" rel=\"noopener\">frequently comorbid<\/a> with conditions that dominate Medicare spending like diabetes, cardiovascular disease, COPD, and chronic pain. Members with untreated depression have <a href=\"https:\/\/www.jmcp.org\/doi\/10.18553\/jmcp.2024.30.9.978\" target=\"_blank\" rel=\"noopener\">higher hospitalization rates<\/a>, worse chronic disease outcomes, and significantly <a href=\"https:\/\/pubmed.ncbi.nlm.nih.gov\/19687180\/\" target=\"_blank\" rel=\"noopener\">higher total cost of care<\/a>. Early identification and intervention create value well beyond Star Ratings.<\/p>\n<p>Health plans that build the infrastructure to engage members in depression screening outside traditional care settings, and to document that engagement in an audit-ready format, will be better positioned across a wide range of CMS Stars measures.<\/p>\n<h2><strong>The Time to Build Depression Screening Infrastructure is Now<\/strong><\/h2>\n<p>Greenspace&#8217;s Population Health platform combines validated measurement tools, multi-channel outreach, follow-up management, comprehensive resources and services across both mental and physical health, care management workflows, and outcomes reporting into a single solution. It enables health plans to meet the emerging CMS depression screening requirements while improving access to mental health support for the members who need it most, and positively impacting both HOS and CAHPS performance.<\/p>\n<p>Plans that act now have time to build the infrastructure, optimize their workflows, and enter CY2027 with a strong performance baseline.<\/p>\n<p><em>To learn more about how Greenspace supports Medicare Advantage depression screening programs, reach out at <a href=\"mailto:info@greenspacehealth.com\">info@greenspacehealth.com<\/a> or <a href=\"#book-a-demo\" data-toggle=\"modal\">book a call<\/a> with our population health team.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Between 2019 and 2023, there was a 57.4% spike in mental health diagnoses among adults 65 and older. Today, an estimated 1 in 6 adults over 65 will experience clinically significant symptoms of depression, and yet two-thirds of older adults with mental health problems will never receive the treatment they need. For Medicare Advantage plans, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3,29],"tags":[],"class_list":["post-22599","post","type-post","status-publish","format-standard","hentry","category-blog","category-in-the-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/posts\/22599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/comments?post=22599"}],"version-history":[{"count":0,"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/posts\/22599\/revisions"}],"wp:attachment":[{"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/media?parent=22599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/categories?post=22599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/greenspacehealth.com\/en-ca\/wp-json\/wp\/v2\/tags?post=22599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}