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ORGANIZATIONS

The highest possible quality of care.

Support your clinicians and clients with Measurement-Based Care, and leverage your outcome data to innovate and improve care for each person your organization serves.

Why MBC Matters

Measurement-Based Care will support and elevate your organization at every level, here’s how:

Learn more about MBC for your organization

Select your organization type to see the benefits for yourself.

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THE BENEFITS

Improve Client Care

Empower your providers with the tools they need to better understand their clients’ needs, engage them in their care process and improve treatment outcomes.

THE BENEFITS

Case Manage Off-Track Clients

Easily identify when clients are deteriorating or not responding to care, so that you can work to reevaluate treatment goals and get back on track.

THE BENEFITS

Establish a Learning Culture

Insight into what works and what doesn’t encourages learning and innovation, giving your clinicians the ability to continually hone their skills and improve care delivery.

THE BENEFITS

Enhance clinical supervision

With access to objective client and clinic-wide data, you can collaboratively review treatment progress together and better support your providers.

THE BENEFITS

Increase Funding

Better engaging clients in care helps to reduce dropout, cancelled appointments, and administrative tasks. You can also leverage client-reported data to advocate for new or increased funding.

Proven in Research

Measurement-Based Care is improving the lives of people in care and significantly enhancing clinical outcomes. Take a look for yourself.

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Higher likelihood that a client experiences reliable change

(Slade et al., 2008)

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Higher overall improvement in clinical symptoms

(Lambert, 2013)

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lower dropout or cancellation rates

(Bohanske & Franczak, 2010)

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Clients really like being able to see the progress and the changes that they are making.

Mary Rimi, LCPC, NCC

Outpatient Mental Health Clinic Program Director, Leading By Example

Greenspace has been an essential tool for us in making sure that we have the ability to look at the whole practice and how we are engaging with clients.

Michael Decaire

Clinical Psychologist, Flex Psychology

The move to Greenspace allows us to capture data that has less errors and instantly share the results back with both clients and service providers. We now have a rigorous data set to help drive program improvement and understand the ever-evolving climate of clients needs.

Shannon Remers

Sr Manager, Research and Outcomes, Homewood Health
Partnering with North America’s leading organizations to deliver the highest quality mental health care.
Family Service Ontario

Network of community-based social service agencies across Ontario.

Improving client outcomes by using MBC as a "self-empowerment tool."

Services for women experiencing reproductive life changes.

Implementing Greenspace to create more efficiency in their process.

Homewood Health

39% increase in assessment completion with Greenspace MBC.

Improved outcomes and therapeutic engagement with MBC.

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THE BENEFITS

Improve Client Care

Empower your providers with the tools they need to better understand their patients needs, so they can better engage them in their care and improve treatment outcomes.

THE BENEFITS

Quality Improvement

View and analyze clinical data across your hospital, to further understand each program or provider’s impact, identify areas for improvement, and make data-informed clinical decisions.

THE BENEFITS

Reduce Costs

Greenspace’s MBC solution is intuitive and efficient, meaning you can save your team valuable time, improve their ability to care for patients, and reduce cancellations, no-shows, and acute service utilization.

THE BENEFITS

Integrated Care

EHR/EMR integration allows for seamless information sharing across integrated care teams, helping to eliminate information silos and better care for your patients.

THE BENEFITS

Build Funder Relationships

Leverage your enhanced clinical data to build relationships with external stakeholders and advocate for new or increased program support and funding.

Proven in Research

Measurement-Based Care is improving the lives of people in care and significantly enhancing clinical outcomes. Take a look for yourself.

0X
higher likelihood that a client experiences reliable change

(Slade et al., 2008)

0%
higher overall improvement in clinical symptoms

(Lambert, 2013)

0%
lower dropout or cancellation rates

(Bohanske & Franczak, 2010)

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Each service delivery site can manage their own implementation, supervise its own client population and access its own aggregate data on treatment outcomes, enabling better support for both clients and clinicians and creating transparency between Waypoint and each service delivery site.

Jessica Ariss, MRSc

Program Manager, OSP at North Simcoe Muskoka, Waypoint Centre for Mental Health Care

Greenspace has provided our OSP leadership with clear visibility into the treatment outcomes achieved across the program, by service delivery site and by provider. This has enabled continuous quality improvement and strong supervision practices within the program.

Tom Dobson

Manager, Client Services, OSP Program at Royal Ottawa Mental Health Centre

Everyone can do Measurement-Based Care and theres a place for it in all of the services we provide.

Sandra Resnick, PhD

Yale Measurement-Based Care Collaborative
Partnering with North America’s leading organizations to deliver the highest quality mental health care.

Community and hospital-based mental health and addictions services.

Operates virtual and in-person outpatient programs across the region.

Driving high-quality integrated care across the health continuum.

The Royal

Implementing MBC to measure and improve outcomes in the OSP program.

Sunnybrook

Improving outcomes for inpatient psychiatric patients with MBC.

Hospital offering acute services, community, and specialized programs.

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THE BENEFITS

Enhance coordination across care pathways

Break down care silos by automatically sharing client information with other providers and programs. Relevant providers will have access to full care history, so they’re able to more effectively support clients, right from their first session.

THE BENEFITS

Improve Service Quality

Determine exactly what your population needs and understand the effectiveness of services, so that you can prioritize data-informed improvements and innovation.

THE BENEFITS

Identify and Support High-Risk Clients

All clients completing assessments are monitored for suicidal ideations and flags will present on their profiles for all members of their care team.

THE BENEFITS

Inform Service Funding and Allocation

With data and insights into service effectiveness and population needs, you can determine where to direct funding for the largest impact and advocate for support in priority areas.

Proven in Research

Measurement-Based Care is supporting the flow of clients throughout the health system and significantly enhancing clinical outcomes. Take a look for yourself.

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higher overall improvement in clinical symptoms

(Lambert, 2013)

0%
lower dropout or cancellation rates

(Bohanske & Franczak, 2010)

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lower physical healthcare costs

when individuals have access to high-quality psychological treatments (Chiles et al., 1999)

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If everyone could collaborate and do it together, it would ultimately benefit the patient because we can work together to figure out what component of their treatment is working best and how to modify it to make it better.

Jordana Boro

Family Doctor

Greenspace has provided our OSP leadership with clear visibility into the treatment outcomes achieved across the program, by service delivery site and by provider. This has enabled continuous quality improvement and strong supervision practices within the program.

Tom Dobson

MANAGER, CLIENT SERVICES, OSP PROGRAM AT ROYAL OTTAWA MENTAL HEALTH CENTRE

The move to Greenspace allows us to capture data that has less errors and instantly share the results back with both clients and service providers. We now have a rigorous data set to help drive program improvement and understand the ever-evolving climate of clients needs.

Shannon Remers

SR MANAGER, RESEARCH AND OUTCOMES, HOMEWOOD HEALTH
Partnering with North America’s leading organizations to deliver the highest quality mental health care.

Operates hospitals, health centres and community-based programs across the province.

2k assessments completed in six months with Greenspace MBC.

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Implementing MBC to measure and improve outcomes in the OSP program.

Health authority using MBC to understand service impact across the province.

8,970

Clients served with coordinated MBC implementation.

Improving access to services for mental health and substance use issues.

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THE BENEFITS

Seamless Resource Navigation

Provide students with a one-stop resource for their mental health, with an intuitive hub featuring all the tools and supports they need to thrive.

THE BENEFITS

Reduce Wait Times and Improve Outcomes

Students will have immediate access to any resource they need, including self-guided tools, 1:1 therapy, crisis support, and more. Allowing students to choose the right service for them helps to reduce wait times and improve overall outcomes.

THE BENEFITS

Proactive Mental Health Engagement

All students can monitor their mental health through regular assessments, which will help improve their mental health, avoid the need for further care, and help them self-identify when they are in need of support.

THE BENEFITS

Data Informed Care

Aggregate usage and student-reported outcome data will help inform your institutions mental health strategy, by providing insight into what resources students are using and which are most effective in improving their mental health.

Proven In Practice

Set the standard for mental health care with seamless access to proactive mental health support and regular self-assessments--proven to help people feel better.

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Total Assessments Completed
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User Retention Rate

at sixty days

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Symptom Improvement

(3+ assessments)

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I really believe in the value of elevating the voices of the people we serve, and letting their experiences be what guides our work. At the core, MBC is about what the person says is important to them.

Amber Wimsatt Childs

Yale Measurement-Based Care Collaborative
Partnering with North America’s leading organizations to deliver the highest quality mental health care.

Supporting 840 international students with a new Pop Health hub.

8,680

Students supported with a Pop Health hub.

MBC across their ecosystem of care, from Pop Health to 1:1 counselling.

Serving 8,970 clients across Maryland with a coordinated MBC implementation.

Using MBC to support student athletes in their sports psychology program.

Improving access to services for mental health and substance use issues.

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THE BENEFITS

Seamless Resource Navigation

Provide employees with a one-stop resource for their mental health, with an intuitive hub featuring all the tools and supports they need to thrive.

THE BENEFITS

Reduce Wait times and Improve Outcomes

Employees will have immediate access to any resource they need, including self-guided tools, EAP, 1:1 therapy, crisis support, and more. Allowing employees to choose their preferred resource helps to improve engagement in care and overall outcomes.

THE BENEFITS

Proactive Mental Health Engagement

All employees can monitor their mental health through regular assessments, which will help improve their mental health, avoid the need for further care, and help them self-identify when they are in need of support.

THE BENEFITS

Data Informed Care

Aggregate usage and employee-reported outcome data will help inform your organizations mental health strategy, by providing insight into what resources employees are using and which are most effective in improving their mental health.

Proven In Practice

Set the standard for mental health care with seamless access to proactive mental health support and regular self-assessments--proven to help people feel better.

0k
Total Assessments Completed
0%
User Retention Rate

at sixty days

0%
Symptom Improvement

(3+ assessments)

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Completing patient-reported outcome measures helps people better understand themselves and what goals they want to accomplish... it’s a way of empowering people to be partners in their care.

Sandra Resnick

Yale Measurement-Based Care Collaborative
Partnering with North America’s leading organizations to deliver the highest quality mental health care.

Providing accessible psychological services to Ontario workplaces.

Serving 8,970 clients across Maryland with a coordinated MBC implementation.

Sunnybrook

Using MBC to improve outcomes for inpatient psychiatric patients.

Hospitals, health centres and community-based programs across the province.

Health authority using MBC to understand service impact across the province.

Family Service Ontario

Network of clinical community-based agencies across Ontario.

FREQUENTLY ASKED QUESTIONS
Categories
Does Greenspace maintain security practices in line with industry best practices and Canadian standards?

Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including PIPEDA and PHIPA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in Canada. Please review our Security page for more details.

I have a large organization with many different clinics and programs. Is your platform flexible?

Yes, platform flexibility is always one of our top considerations in order to ensure each organizations MBC solution is built specifically with their workflow in mind. Organizations are able to configure multiple Clinic Accounts within the same organization, allowing for program/area specific reporting, insights and supervision. This allows small-large or complex organizations to manage their own progress measurement initiatives in a format that is best suited to their processes and team.

Can we add custom measures or assessments?

Yes. Any assessments that are not currently available on the platform can be added to your account.

Can we create our own intake form?

Yes. You can customize your intake form to gather and record any information about patients that you’d like to collect, including the ability for clients to upload documents. You can specify which elements are required/optional to be completed by clients, and set custom visibility permissions for therapists and administrators.

Can the platform be custom branded?

Absolutely! The platform can be custom branded to reflect your organizations identity. Custom branding includes, (i) a custom web address; (ii) inclusion of your organization’s logo and colour scheme; (iii) custom patient resources; (iii) customized messaging and emails (iiii) removal of all references to Greenspace; and (iv) custom terms of use and privacy policies.

Does Greenspace maintain security practices in line with industry best practices and Canadian standards?

Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including PIPEDA and PHIPA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in Canada. Please review our Security page for more details.

Are Population Health hubs customized to specific organization's needs?

Yes, platform flexibility is always a top consideration in order to ensure each organizations Pop Health hub is built specifically with their population context, and resources in mind. The platform is able to be customized in many different ways, allowing the Hub to cater to organizations of any size or complexity, and offer a solution perfectly fit to their population.

How often can users complete assessments and track their progress?

People accessing their resource hub can track symptom progress by completing a mental wellness self-assessment as often as they’d like. The default assessment frequency is set to every two weeks, but users can choose to receive a notification to complete the assessment every week, 2 weeks, 4 weeks or 8 weeks – whatever suits them!

How are assessments completed?

Assessments can be completed in whichever format a user wants, either by mobile, desktop or tablet. Assessment notifications are sent via text or email, whichever the user prefers. While there is a default setting for assessment delivery, users can choose to modify assessment delivery to be sent any day or time they’d like.

Who can see users’ personal information?

The information users share is owned by them and considered Personal Health Information (PHI). Data is kept private and confidential, according to our privacy policy found here. Personal information will not be sold or disclosed to third parties, as described in our Privacy Policy, you can also learn more about our security practices here.

Is it secure for users to complete assessments online?

The assessments that are delivered to users via browser, by email or SMS, don’t contain any personally identifying information or health information about patients. When assessments are completed, the data is sent to the application’s server through secure channels (HTTPS, SSH, etc.). No patient information in conjunction with patient names is ever sent over unsecured email or other unsecured channels.

ELEVATE YOUR CARE

Discover how to better support your community by offering high quality evidence-based care.

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Data used to monitor symptoms over time