At Greenspace, the support we offer to behavioral health providers has never been just about troubleshooting or problem solving; it’s about being true partners to the organizations we work with. That means being proactive, responsive, and deeply invested in their success with Measurement-Based Care (MBC) as a practice and the technology that makes it seamless. As we continue to grow alongside our MBC partners, we’re evolving the way we support their teams so we can meet their needs faster, more accurately, and in a way that reflects the care and precision their work deserves.
That’s why we’re excited to share a major upgrade to our support experience.
Faster, Smarter, and Always-On Support
We’ve introduced a new layer of support functionality that allows us to respond to questions and needs more quickly than ever before, without requiring our users to leave the platform or wait for an email. Whether it’s troubleshooting a feature, exploring how to introduce MBC to clinical team, or simply looking for the right assessment to use, our partners now have access to a centralized, always-on support experience built right into the Greenspace platform.
Think of it as a go-to support companion, purpose-built to:
- Answer questions in real time, from product how-tos to clinical best practices.
- Point clinicians to relevant educational resources based on their needs.
- Streamline the support journey, so admins and clinicians spend less time searching and more time serving their clients.
- Surface personalized guidance that aligns with clinical workflows and roles.
Behind the scenes, this upgrade is powered by technology that refines every query, checks for accuracy, and learns from every interaction, ensuring that the support our partners receive is not only fast, but also dependable.
Enhancing the Humans Behind the Help
We’ve also equipped our team with powerful tools to accelerate their work behind the scenes. These new tools help our Support Team find information faster, solve complex issues more efficiently, and stay focused on what really matters: helping behavioral organizations and the people they serve thrive.
This means quicker resolutions, more meaningful conversations, and a deeper understanding of organizational goals, all while ensuring questions don’t get lost in back-and-forth threads or fragmented communication channels.
A More Connected Support Experience
Support is no longer a single email thread or a chat window. With these enhancements, organizations now benefit from a more connected and coordinated experience:
- A centralized space for all interactions with us.
- Seamless support available when needed, right in the platform.
- Continuous access to helpful guidance, training materials, and MBC insights.
- More personalized outreach and in-app recommendations tailored to our partners.
What This Means for Greenspace Partners
Whether they’re launching MBC for the first time, optimizing their service delivery, or helping clinicians build confidence in using assessments, our goal is to meet our partners where they are, with the right level of support, at the right time.
This new approach enables us to:
- Respond to user needs 24/7.
- Free up our team to focus on complex, high-impact support.
- Provide organizations with trusted answers faster, without ever needing to leave the platform.
- Surface educational resources that empower teams to grow with confidence.
- Continue to maintain our commitment to the highest standards of privacy and security.
Supporting Our Partners, Every Step of the Way
This update is more than a new tool, it’s a reflection of our commitment to the incredible organizations we partner with to improve the quality of behavioral health care across North America.
At Greenspace, we’ve always promised to be more than a MBC technology provider. We are your partners: helping shape your workflows, offering guidance on clinical implementation, and working with you to continuously improve care. That promise holds true in everything we do, and our enhanced support experience is a continuation of that commitment. Because our partners deserve support that’s as reliable, thoughtful, and impactful as the work they do every day.
