Regular self-assessments play an important role in keeping individuals engaged with their mental health and helping them track meaningful changes over time. Within our Population Health Hub implementations, these assessments, called “check-ins,” provide individuals with a simple way to reflect on how they are doing and see their progress over time. This approach is grounded in the principles of Measurement-Based Care, where regularly capturing outcomes helps individuals better understand their mental health while enabling earlier identification of changes that may require additional support.

Across our hubs, the average 30-day user retention rate is 43%, which is significantly higher than the typical 3–6% retention rate seen across most self-guided mental health tools. Usage data shows that these regular check-ins are a primary driver of continued engagement. In fact, 93% of returning users come back specifically to complete their check-in after receiving reminder notifications via email or SMS.

This pattern suggests that users return not only to access resources, but to better understand their own mental health and track their progress over time. These regular moments of reflection help keep individuals engaged in preventative mental health care.

Assessment engagement is also strongly associated with improved outcomes. Based on data from more than 600,000 users, individuals who complete check-ins more consistently show greater improvements in their mental health symptoms over time.

The Population Health Hub presents users with non-diagnostic mental health insights based on their check-in responses, helping them understand how their well-being is changing over time. Rather than labeling or diagnosing symptoms, the Hub highlights trends and changes since a user’s previous check-in and provides reflection prompts that encourage users to consider what may be influencing their mental health.

Completing check-ins over time unlocks automated insights that help users identify meaningful changes in their results and suggest potential actions that may support continued positive progress. These insights help users better understand patterns in their mental health and reflect on what may be contributing to improvements or challenges in their day-to-day lives.

This approach reflects the principles of Measurement-Based Care, where regularly capturing outcomes helps individuals build awareness of how their symptoms evolve and what factors may be positively or negatively affecting their well-being. To support this process, the Hub recommends relevant resources based on a user’s most recent check-in results and needs. These may include self-guided supports, community resources, or connections to professional care.

At the same time, the platform enables implementing organizations and health systems to better understand population-level needs and outcomes trends. This allows leaders to identify where support is working, where gaps may exist, and how to continuously improve the care and resources available to their communities.

Your Population Health Hub will be configured based on your organization’s specific implementation. Depending on how the Hub is deployed, there are three ways clinicians and care teams can leverage the data generated through user check-ins.

User-led sharing of results

When the Hub is implemented as a standalone resource, individual check-in results remain private to the user and are treated as personal health information. In this case, users can choose to export their results and bring them to counselling sessions or share them directly with a clinician. This allows their progress data to inform conversations in care, helping clinicians better understand symptom changes over time.

Organizations operating the Hub can still access aggregate, deidentified insights through their population dashboard. This provides visibility into trends across the community while maintaining individual privacy.

Integrated Measurement-Based Care

For organizations implementing the Hub alongside Greenspace’s Measurement-Based Care platform or Intake solution, user check-in data can be integrated directly into clinical workflows. With user permission, clinicians and care teams are able to view outcomes data within Greenspace or within their electronic health record system, allowing results to inform treatment planning, progress monitoring, and care decisions.

EHR Integration

If the Hub is deployed independently but your organization stores outcomes within an electronic health record system, user results can also be synced to the client’s record, with their permission. This allows clinicians to incorporate check-in data into treatment goals, progress discussions, and ongoing clinical decision-making.

Across all implementations, the goal is the same: enabling individuals to better understand their mental health while ensuring clinicians and organizations have access to meaningful insights that support more responsive, outcomes-informed care.

Yes. The Greenspace Population Health Platform provides customizable analytics dashboards that allow organizations to analyze trends across their population. Administrators can review aggregated outcomes data, engagement trends, and resource usage patterns to better understand how different groups are interacting with available supports.

Administrators can explore aggregated insights by variables such as program, clinic location, age group, diagnosis category, service type, or other demographic factors depending on the data available within their system. This segmentation allows organizations to identify trends, uncover disparities in outcomes, and understand how different populations respond to care.

The Population Health platform is designed for upstream, proactive, self‑guided support across large groups of people, rather than treatment for a single individual.

Instead of focusing on a single caseload, it provides a central, digital front door where people can complete brief self‑assessments, explore resources, and monitor their own wellbeing. while your team uses aggregate and risk‑flag data to inform navigation, outreach, and strategy. It is not a replacement for therapy or medical care, but a way to connect people to the right level of support earlier and reduce wait times and healthcare costs.

Organizations can gain a wide range of insights into the mental health of their population from Greenspace’s analytics dashboards including:

• Overall population wellbeing trends
• Engagement with self-guided or clinical resources
• Changes in symptoms over time
• Which supports or programs are driving the most improvement
• Where gaps exist in care or service access

These insights help organizations refine their mental health strategy, allocate resources effectively, and improve outcomes across their population.

The platform is designed for organizations responsible for supporting the wellbeing of large populations. Organizations can use the platform to proactively support mental health and improve outcomes across the populations they serve.

These may include:

• Health systems and hospitals
• Insurance providers and health plans
• Employers and unions
• Colleges and universities
• Government agencies
• Community mental health organizations

Users complete short mental health check-ins through secure links sent via email or SMS, or by logging into the population health hub through a web browser or mobile device.

Once assessments are completed, the platform automatically scores the responses and displays results within the user’s personal wellness dashboard. This allows individuals to monitor symptom changes over time and better understand their mental health trends. Users will also have access to personalized resources and additional supports based on their assessment results.

The Population Health Platform uses regular mental health check-ins and personalized recommendations to guide individuals toward appropriate supports.

Based on assessment results, the hub can recommend resources such as self-guided programs, educational materials, group supports, or clinical care. This helps users access the right level of support at the right time while improving navigation across the mental health ecosystem.

The platform uses customizable risk flags and analytics to identify individuals who may be experiencing worsening symptoms or elevated risk.

As users complete regular mental health check ins and assessments, the platform automatically monitors symptom severity and changes over time, and identifies patterns that may suggest deterioration or emerging risk. When risk indicators are detected, care teams are notified so they can proactively reach out and guide individuals to the most appropriate supports, such as navigation services, counseling, or crisis resources. This proactive approach helps prevent deterioration and ensures individuals receive timely support.

By improving navigation and offering self-guided supports, the platform helps individuals access help earlier in their mental health journey.

In many implementations, users choose lower-intensity supports such as digital tools or educational resources before seeking higher-acuity care. This reduces pressure on therapy and emergency services and helps organizations manage demand more effectively.

Check-ins are a progress-tracking feature within the platform that helps individuals stay engaged in their mental health journey.

After completing check-ins, users can set goals, reflect on changes in their wellbeing, and visually track their progress over time. These tools help individuals build self-awareness and understand how different factors impact their mental health. By encouraging ongoing reflection and goal tracking, it helps maintain engagement and supports proactive mental health management.

The Greenspace Population Health Platform helps organizations improve performance on measures that contribute to CMS Medicare Star Ratings, which evaluate the quality and performance of Medicare Advantage plans on a 1–5 star scale.

Star Ratings are influenced by metrics related to member experience, care quality, and health outcomes. Plans that achieve 4 stars or higher qualify for quality bonus payments and greater financial incentives.

Greenspace supports stronger performance by giving organizations real-time visibility into outcomes and engagement across their population. Leaders can identify at-risk members, monitor trends, and intervene earlier—helping improve care quality, member experience, and overall performance on Star Rating measures.

Greenspace’s population health platform can align your strategy with high-weight measures by:

• Delivering personalized outreach to elevate CAHPS scores (e.g., “Getting Needed Care,” “Provider Communication”);
• Automating preventive care reminders for HEDIS gaps;
• Mitigating risk and readmissions via predictive analytics;
• Embedding feedback tools (proxy surveys) for timely course corrections.

The Population Health Hub is accessible from any device through a mobile, tablet, or desktop browser, and has been optimized to provide a seamless experience across all screen sizes.

For organizations that want to further increase accessibility and engagement, Greenspace also offers the option of a dedicated mobile app. The app can make it easier for users to complete check-ins, access resources, and stay connected to their mental health over time, helping organizations reach users where they already spend much of their time. This flexibility allows each organization to determine the access experience that best supports their population and engagement goals.

Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including HIPAA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in the US. Please review our Security Page for more details.

The information users provide on this site belongs to them and is kept private and confidential. Unless otherwise agreed to by the user for research or clinical purposes, personal information will not be shared, sold, or disclosed to third parties, as described in our Privacy Policy. You can read our full privacy policy here.

Yes. Security and privacy are core priorities in the design of the Population Health Hub.

Assessments delivered through the Hub, whether accessed via browser, email, or SMS reminder links, do not contain personally identifying information within the assessment itself. This helps protect user privacy throughout the process.

When assessments are completed, responses are transmitted to the platform’s servers through secure encrypted channels such as HTTPS. No user information in conjunction with user names is ever sent over unsecured email or other unsecured channels.

Greenspace meets or exceeds the standard security and privacy requirements set by HIPAA and is SOC 2 Type II compliant. These safeguards help ensure that individuals can safely complete check-ins and engage with the Hub while their information remains protected.