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Clients

Your voice at the heart of care.

Measurement-Based Care checks in with how you’re doing on a regular basis so you can better understand your mental health, ensure that your experience is at the centre of care, and feel empowered as an active partner in your care process.

Why MBC matters.

Here’s how Measurement-Based Care will help improve your experience in care:

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HOW IT WORKS

A Process Proven to Help You Thrive

Tracking your progress throughout care is one of the most influential predictors of positive treatment outcomes. With Greenspace, you can work with your provider to regularly track your progress, so you can both understand and respond to your results over time.

HOW IT WORKS

1. Complete quick and simple assessments.

Done regularly, every 2-4 weeks on your desktop, phone, tablet, or in session.

HOW IT WORKS

2. Log into your Greenspace account.

It’s where you can see your symptoms visualized and better understand your progress.

HOW IT WORKS

3. Look over your results.

Reflect on what you feel is important to talk about with your provider at your next session.

HOW IT WORKS

4. Collaborate with your provider in session on your treatment plan and goals.

They also have access to your results, so you can both be on the same page when discussing your experience in care or making treatment decisions.

HOW IT WORKS

5. Continue to access your results after you’ve completed care.

If you start treatment again later, even with a new provider, you can pick up where you left off and your provider can have a strong understanding of your previous experience in care.

HOW IT WORKS

6. Privacy and Security are the foundation of the Greenspace platform

You can feel confident in knowing that all of your data is confidential and secure. Only you and your care team can see your results and your data will never be shared with any third parties.

What Our Clients Say About Us

26 Reviews

Naomi Richter Director of Care Addictions Centre

With mental health and addictions specifically, empowering people who are struggling with these illnesses can be a key part of their ability to recover. We can take this data into our own hands, learn from it, share it with other providers, and smash any delusions we may have about the progress we're making in care.

Naomi Richter

Director of Care, Former Greenspace Client
Flex Psychology Logo

We’ve seen Greenspace be a really valuable part of the therapeutic process with almost all of the clients we use it with.

Michael Decaire

Clinical Psychologist, Flex Psychology

It [MBC] gives each individual we're working with the ability to grow and move beyond subjective assessments of how they're doing and to really see, identify and target the activities they want to engage in to improve their care.

Brandon Fisher

Chief Strategy Officer, Merakey

See the impact for yourself

Greenspace’s Measurement-Based Care platforms help people engage in care, feel better and get the most out of treatment.

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Clients using Greenspace MBC

Thousands of providers are serving clients with Greenspace MBC.

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Therapeutic Alliance

MBC helps you build a strong relationship with your therapist.

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Improved outcomes

Using MBC in treatment is shown to promote improved progress in care.


These data points reflect the results of the Greenspace Measurement-Based Care platform on average across the hundreds of organizations in North America who have implemented our platform.

Frequently Asked Questions

Categories
Is Greenspace a replacement for having to see my therapist?

No. Greenspace is a clinical tool that does not replace sessions with your therapist. Measuring your progress using Greenspace supplements and supports the therapy process with additional objective information.

Is there a fee to participate?

No. There is no fee for you (the client) to participate.

Is completing assessments mandatory to receive care?

Assessments are a tool used to support your treatment and are selected by your provider to help guide treatment. They are not designed to be a barrier to you receiving care.

You provider may ask you to complete brief questionnaires or measures at certain points during treatment to help better understand how you’re feeling and how things are changing over time. These assessments provide helpful insight that can guide sessions and support more personalized, informed care.

Your provider will work with you to determine an assessment cadence and frequency that best supports your care. If there is a reason why you can’t complete assessments, discuss them with your provider! There are many different methods to gathering these insights and your provider should work with your to identify a solution that fits.

How often will I need to complete measures, and can I change the frequency?

Your provider will determine a frequency to assign measures that best supports your care. Clients are often asked to complete brief measures before sessions or at regular intervals during treatment so progress can be tracked over time. During ongoing care, your provider may choose to increase or decrease the frequency of measures based on how your treatment is progressing.

If you’re having trouble keeping up with your assessment schedule or if you’d like to complete measures more often, let your provider know and they can work with you to adjust the frequency that is more aligned with your needs.

What happens if I skip or miss an assessment?

If you forget to complete an assessment the day it is sent, you will receive a reminder a couple of days later. You can always return to your most recent notification link to complete the latest assessment sent to you. Missing an assessment will not prevent you from receiving care, so if you happen to miss one, you can simply complete the next.

Completing assessment regularly helps your provider better understand how you are doing, track changes over time, and guide the conversation during sessions, so it’s worth staying on schedule to support your care process. It’ll also help you better understand how you are feeling throughout care and raise awareness to presenting symptoms and issues.

How will my assessment results impact the care I receive?

Your assessment results help your provider understand how you’re feeling and how your symptoms or wellbeing may be changing over time. This information helps guide conversations during sessions and can support decisions about your treatment plan.

For example, your provider may review trends in your responses to see whether certain symptoms are improving, staying the same, or becoming more challenging. This can help both of you determine whether the current approach is working or if adjustments might be helpful. If they notice changes in a certain symptom, they may ask questions to understand why that change may be happening or if anything from your week has impacted it positively or negatively.

Assessment results are just one part of your care and are always considered alongside your experiences, goals, and discussions with your provider.

How do I access and review my results in Greenspace?

Your provider may choose to give you access to your own account within Greenspace where you can log in to view your completed assessments and progress over time.

Within your client dashboard, you may see visual summaries of your results that show how your responses have changed across different points in treatment. These tools are designed to help you better understand your progress and support conversations with your provider.

If your provider hasn’t given you access to Greenspace, you can ask them to share a summary or overview of your results with you during sessions, so you can visualize your progress.

How can I view my assessment results?

Your provider will review your assessment results with you during sessions so you can discuss how things are going and reflect on any changes you’re experiencing.

In some cases, you may also be able to view your results directly in your client dashboard by logging in to your Greenspace account. This can help you see patterns in your responses and track your progress throughout treatment.

Can I complete assessments outside of my session?

Yes. Assessments can be completed outside of sessions via email or SMS, through your phone, tablet, or computer, so you can complete them at a time and place that is convenient for you.

Most assessments only take a few minutes to complete. Completing assessments ahead of your session can help make your time with your provider more focused and productive, as you’ll already have information to discuss about how you’ve been feeling.

How do I prepare for completing outcome assessments in Greenspace?

You don’t need to prepare in any special way. Assessments are designed to be simple and quick, and they ask about how you’ve been feeling recently.

The most helpful approach is to answer each question honestly based on your own experience. There are no “right” or “wrong” answers; your responses simply help you and your provider understand what you’re going through.

If any question feels unclear or difficult to answer, you can always discuss it with your provider during your next session.

What if I see something in my data that I didn’t expect?

That’s exactly what MBC is for! Bring it up with your therapist and you can work together to understand your symptoms. If you’re struggling with sleep or social anxiety, for example, your data will show that and can help you work with your provider to adjust your treatment plan to address it.

Why does data matter in mental health care?

For the same reason that it matters in physical health care! Imagine living with diabetes without a glucose meter to monitor your blood sugar levels. Not only can your doctor use that information to diagnose you and determine the appropriate course of treatment, but you have the ability to monitor your own glucose levels at home and manage your symptoms.

Adding data into mental health treatment serves the same purpose. You can use it as a tool to better communicate your symptoms and both you and your provider will be able to understand your progress and have extra insight into what you need to feel better.

What is Therapeutic Alliance and why is it important?

Therapeutic alliance is all about the relationship that you form with your therapist! It’s about how strongly you feel they understand you and your needs, how you engage with one another, and how strong of a bond you develop together.

This relationship is so important because of the nature of the information you’re sharing with your therapist. The more you connect with your therapist and trust them, the more you can be open with them, allowing you to learn and grow from your sessions. If you are not able to be open with your therapist, this may mean that you do not have a strong therapeutic alliance and they may not be the best fit for you.

To learn more about Therapeutic Alliance and how it’s measured, visit our help centre.

Do I have to have a therapist to participate?

Since MBC is a process that is done in partnership with a licensed mental health professional, you do need a therapist to use Greenspace.

If you are not currently in care, consider asking your next provider if they take an MBC approach to care.

PRESS RELEASE: ENCOMPASS COMMUNITY SERVICES

Implementing MBC to drive program equity for people in care

Background, education, comfort, community stigma, and familiarity with mental health treatment can all play a major role in a person’s ability to communicate their needs, goals, and experience in care. Measurement-Based Care ensures that clients are empowered with the knowledge and tools to better communicate with their provider and is fundamental to delivering equitable and culturally sensitive services.

Learn More

The Impact of MBC on Client in Care: By the Numbers

Aligned with research on MBC, our implementation outcomes consistently show that the more assessments a person completes during their care, the better their outcomes.

"As we work hard every day to achieve health equity throughout our services, it is vital to have the client voice at the center of their care process. By partnering with Greenspace, we are able to get data in real-time for both our providers and their clients, which allows us to improve client-provider communication and inform treatment decisions, which is a real game-changer to help us improve overall outcomes and equity in care."

Lisa Russell

Chief Program Officer, Encompass Community Services
Learn More