MBC 2.0 Feature Deep Dive: Symptom Insights and Session Prompts

Measurement-Based Care (MBC) at Greenspace has always been about making client-reported data more accessible and actionable in care. We’ve built our platform to virtually eliminate all administrative burden, with automated assessment scheduling and delivery, real-time data visualizations, and aggregated data for reporting and continuous innovation. In practice, however, a challenge we often see providers face is knowing how to efficiently interpret and translate that data into meaningful, in-session conversations—especially when caseloads are full and time is limited.

That’s why we’re excited to share our latest MBC 2.0 features: Symptom Insights and Session Prompts. These complimentary additions work together to help providers quickly understand what symptoms matter most and how to confidently discuss them with clients in session. By connecting symptom-level data with clinically-informed conversation guidance, these features enable more focused, collaborative, and impactful care experiences.

What are Symptom Insights and Session Prompts

Symptom Insights is a new item-level insights feature within Greenspace that automatically highlights the most important individual assessment responses for each client. Rather than asking providers to scan through every item, Symptom Insights surfaces:

• Flagged Symptoms that may require additional attention, such as suicidality, high symptom severity, or recent deterioration.
• Improving Symptoms that show positive change, helping providers recognize and reinforce progress.

Session Prompts builds on top of Symptom Insights. Using the highest-priority symptoms identified, it generates targeted, MBC-based conversation prompts that providers can use to structure sessions, making it easier to spark thoughtful, relevant discussions at every session.

Why It Matters

Providers are often working within tight time constraints, with many assessments completed immediately before or during sessions. This leaves limited time to review detailed responses, identify priorities, and incorporate findings into therapeutic conversations.

At the same time, interpreting item-level data and translating it into clinically meaningful dialogue can be complex, particularly for providers who are newer to MBC or managing large caseloads.

Symptom Insights and Session Prompts address these challenges by:

• Reducing time spent reviewing data by surfacing the most important symptom-level insights
• Simplifying prioritization across multiple assessments and responses
• Reducing cognitive load when translating data into in-session conversations
• Supporting consistent, high-quality use of MBC across providers and teams

By making data easier to interpret and act on, these features help ensure that measurement is consistently integrated into care, supporting more responsive treatment and stronger client engagement.

How Symptom Insights Works

Symptom Insights appears within the existing Insights experience on the Results page. For each client, the feature analyzes recent itemized responses and organizes them into two lists:

• Flagged Symptoms: Highlights up to five item-level responses that may require additional attention. These items are prioritized based on clinical urgency, surfacing suicidality risk first, followed by high-severity symptoms and symptoms showing deterioration over time. In just a few seconds, providers can get a focused view of the most clinically concerning symptoms, across all relevant assessments.
• Improving Symptoms: Highlights up to five items that have shown the largest improvements, either from the previous response or from baseline, depending on which best reflects meaningful change. By bringing improving symptoms to the forefront, this feature makes it easy to recognize areas where treatment is working, celebrate wins with clients and supervisors, and reinforce positive behaviour and engagement over time.

Each symptom insight is presented in a concise, clinically useful format with context behind the assessment completed, the question asked, what score was given, and change over time, for providers to easily review and understand at a glance.

How Session Prompts Works

Session Prompts builds directly on Symptom Insights by taking the highest-priority symptoms and generating data-informed conversation prompts aligned with MBC best practices. These prompts are tied directly to specific itemized responses and their context, allowing providers to seamlessly discuss key symptom areas with their clients. Prompts are generated using instructions developed in-house by Greenspace, in close collaboration with clinical experts.

Session Prompts are designed to support both problem-focused and strength-based discussions, depending on whether the symptom is deteriorating or improving.

Session Prompts includes several capabilities to keep prompts useful and continuously improving:

• Prompt regeneration: If a prompt doesn’t fit the context, providers can request a new one in real time.
• Inline feedback: Providers can submit feedback directly in product, improving the next suggested prompt.

Session Prompts are designed to support clinical judgment, not to replace it. We encourage providers to view prompts as suggestions or inspiration for ways to bring MBC data into sessions, as a supplement to their own clinical expertise and conversation style.

How They Work Together in Practice

Together, Symptom Insights and Session Prompts support a seamless flow from data collection to clinical action:

1. Before or at the beginning of a session, clients complete assigned assessments.
2. Symptom Insights immediately surfaces up to five Flagged Symptoms and up to five Improving Symptoms, across all relevant assessments, with clear scores and trends.
3. The provider skims this concise view to understand where the client is deteriorating, where risk may be present, and where progress is emerging.
4. Session Prompts then generates conversation starters anchored in those same symptoms, which the provider can bring to their session to spark meaningful discussions with their client.
5. During supervision or team rounds, supervisors can leverage these prompts and symptom insights when training newer providers on how to interpret MBC data and structure their sessions.

This workflow reduces time spent reviewing data, planning sessions and translating data into therapeutic conversations. It can be especially valuable for providers new to MBC, as it reduces uncertainty and cognitive load, empowering them to consistently bring MBC into treatment.

To learn more about Symptom Insights and Session Prompts, and how they can support your MBC implementation, schedule a call with an implementation expert or reach out anytime at info@greenspacehealth.com.