ORGANIZATIONS
The highest possible quality of care.
Support your clinicians and clients with Measurement-Based Care, and leverage your outcome data to innovate and improve care for each person your organization serves.
Why MBC Matters
Measurement-Based Care will support and elevate your organization at every level, here’s how:
Learn more about MBC for your organization
Select your organization type to see the benefits for yourself.
Categories
Proven in Research
Measurement-Based Care is improving the lives of people in care and significantly enhancing clinical outcomes. Take a look for yourself.
0x
Higher likelihood that a client experiences reliable change
(Slade et al., 2008)
0%
Higher overall improvement in clinical symptoms
(Lambert, 2013)
0%
lower dropout or cancellation rates
(Bohanske & Franczak, 2010)
Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
Community health agency serving over 400 clients with MBC.
Providing evidence-based treatment for anxiety and mood disorders.
Private, non-profit community health center in Maryland.
Implementing MBC to improve client engagement and data tracking.
Using MBC to improve outcomes for individuals, couple, and families.
Providing high-quality services to vulnerable families.
Proven in Research
Measurement-Based Care is improving the lives of people in care and significantly enhancing clinical outcomes. Take a look for yourself.
0X
higher likelihood that a client experiences reliable change
(Slade et al., 2008)
0%
higher overall improvement in clinical symptoms
(Lambert, 2013)
0%
lower dropout or cancellation rates
(Bohanske & Franczak, 2010)
Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
MDCBH organization using MBC for better data collection.
Largest private, nonprofit provider of mental health and social services.
Driving high-quality integrated care across the health continuum.
Implementing MBC to measure and improve outcomes in the OSP program.
Improving outcomes for inpatient psychiatric patients with MBC.
Hospital offering acute services, community, and specialized programs.
Proven in Research
Measurement-Based Care supports the flow of clients throughout the health system and significantly enhances clinical outcomes. Take a look for yourself.
0%
higher overall improvement in clinical symptoms
(Lambert, 2013)
0%
lower dropout or cancellation rates
(Bohanske & Franczak, 2010)
0%
lower physical healthcare costs
when individuals have access to high-quality psychological treatments (Chiles et al., 1999)
Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
8,970
Clients served with coordinated MBC implementation.
Health authority using MBC to understand service impact across the province.
Operates hospitals, health centres and community-based programs across the province.
Statewide association of non-profit mental health agencies in California.
Representing providers of health and human services in Pennsylvania.
Applying MBC and Stepped Care 2.0 within a national mental health initiative.
Proven In Practice
Set the standard for mental health care with seamless access to proactive mental health support and regular self-assessments—proven to help people feel better.
0k
Total Assessments Completed
0%
User Retention Rate
at sixty days
0%
Symptom Improvement
(3+ assessments)
Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
Working primarily with their student athletes in their sports psychology program.
Implementing MBC in school, residential, and outpatient mental health programs.
Serving 8,970 clients across Maryland with a coordinated MBC implementation.
MDCBH organization supporting child and youth clients with MBC.
Largest private, nonprofit provider of mental health and social services.
Applying MBC and Stepped Care 2.0 within a national mental health initiative.
Proven In Practice
Set the standard for mental health care with seamless access to proactive mental health support and regular self-assessments—proven to help people feel better.
0k
Total Assessments Completed
0%
User Retention Rate
at sixty days
0%
Symptom Improvement
(3+ assessments)
Partnering with North America’s leading organizations to deliver the highest quality behavioral health care.
Working primarily with their student athletes in their sports psychology program.
Implementing MBC in school, residential, and outpatient mental health programs.
Serving 8,970 clients across Maryland with a coordinated MBC implementation.
MDCBH organization supporting child and youth clients with MBC.
Largest private, nonprofit provider of mental health and social services.
Applying MBC and Stepped Care 2.0 within a national mental health initiative.
FREQUENTLY ASKED QUESTIONS
Categories
Does Greenspace maintain security practices in line with industry best practices and US standards?
Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including HIPAA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in the US. Please review our Security Page for more details.
I have a large organization with many different clinics and programs. Is your platform flexible?
Yes, platform flexibility is always one of our top considerations in order to ensure each organizations MBC solution is built specifically with their workflow in mind. Organizations are able to configure multiple Clinic Accounts within the same organization, allowing for program/area specific reporting, insights, and supervision. This allows small-large or complex organizations to manage their own progress measurement initiatives in a format that is best suited to their processes and team.
Can we add custom measures or assessments?
Yes. Any assessments that are not currently available on the platform can be added to your account.
Can we create our own intake form?
Yes. You can customize your intake form to gather and record any information about patients that you’d like to collect, including the ability for clients to upload documents. You can specify which elements are required/optional to be completed by clients, and set custom visibility permissions for therapists and administrators.
Can the platform be custom branded?
Absolutely! The platform can be custom branded to reflect your organizations identity. Custom branding includes, (i) a custom web address; (ii) inclusion of your organization’s logo and colour scheme; (iii) custom patient resources; (iii) customized messaging and emails (iiii) removal of all references to Greenspace; and (iv) custom terms of use and privacy policies.
Does Greenspace integrate with existing EHRs or workflows?
Yes. Greenspace integrates with over 85 EHR/EMR systems, and is designed to work alongside almost any system to enable a seamless Measurement-Based Care experience.
Our platform can integrate with your EHR to automate assessment scheduling and administrative workflows, complete assessments virtually, and view and track client insights all in one place. This allows clinicians to continue using their primary clinical systems while Greenspace focuses on collecting, scoring, and visualizing outcome measures in real time.
Can organizations compare outcomes across programs, therapists, or time periods?
Yes. One of the core benefits of MBC is being able to understand how care is working across your organization.
Leaders can review aggregated insights across programs, clinical teams, providers, or specific time periods to better understand trends in client outcomes and engagement. This visibility helps organizations identify areas of strength, detect opportunities for improvement, and monitor the effectiveness of different care models or interventions.
Can Greenspace be implemented across multiple clinics within the same organization?
Yes. Greenspace is built to support organizations with multiple locations, programs, or service lines.
The platform can be configured so that each clinic or program operates within a shared system while maintaining workflows and reporting structures that reflect their unique needs. Organizational leaders can view outcomes and engagement data across the entire organization or focus on specific sites, teams, or service areas.
What kind of training or support does Greenspace offer to staff during rollout and after?
Greenspace provides structured implementation support designed to help organizations successfully adopt Measurement-Based Care and sustain it over time.
During implementation, our team works closely with organizational leaders to design workflows, configure assessment strategies, and align the platform with clinical and operational goals. Staff training sessions are provided to ensure clinicians and administrators understand how to incorporate outcome measures into their daily practice.
After rollout, organizations continue to receive support through ongoing training resources, implementation guidance, and customer success support. This helps teams refine their measurement strategies, improve adoption, and ensure the platform continues to support evolving organizational needs.
Are there different access levels and dashboards for providers vs admins?
Yes. Greenspace provides role-based access so that clinicians, administrators, and organizational leaders each have access to the information most relevant to their responsibilities.
Clinicians typically see dashboards focused on individual client progress and session-level insights that help guide treatment decisions. Administrators and leadership teams can access higher-level analytics that show program outcomes, engagement trends, and organization-wide performance.
Our support specialists can help you configure dashboards and views that best fit the needs of providers and admins at your organization.
Can Greenspace help organizations meet accreditation or reporting requirements?
Yes. Measurement-Based Care is increasingly recognized as a core component of high-quality behavioral healthcare by accrediting bodies like CARF and the Joint Commission. By consistently collecting standardized outcomes data, organizations can demonstrate the effectiveness of their services and provide clear evidence of the impact of care.
Greenspace is designed to support the full lifecycle of accreditation-aligned performance measurement and improvement, including clinical workflow support, aggregated performance reporting, continuous improvement enablement, data integration, accreditation readiness, and flexibility and customization.
Learn more about how Greenspace can help you meet accreditation requirements.
How does Greenspace support organization-wide quality improvement frameworks?
Greenspace helps organizations embed Measurement-Based Care into broader quality improvement strategies by making outcomes data visible and actionable across teams and programs.
Through aggregated dashboards and reporting tools, leadership teams can monitor key indicators such as symptom improvement, engagement rates, and program performance. These insights can inform strategic planning, guide resource allocation, and support initiatives aimed at improving the quality and consistency of care.
By providing continuous feedback on outcomes, Greenspace enables organizations to move from reactive decision-making to a more proactive, data-informed approach to improving care delivery.
How can my organization measure progress against industry standards?
Greenspace provides an industry benchmarks dashboard that allow organizations to compare their outcomes and engagement metrics against aggregated implementation data across other organizations using Measurement-Based Care.
The feature provides our clinical partners with a comparison of their results against the industry average (median) and high performing clinic (75th percentile), helping leaders identify strengths, pinpoint improvement opportunities, and prioritize investments that support both care quality and operational performance.
Learn more about industry benchmarking.
How does implementation support vary by organization size and complexity?
Greenspace tailors implementation support to the size, structure, and complexity of each organization.
For smaller clinics, implementation may focus on introducing core measurement workflows that integrate easily into daily practice. For larger organizations or health systems, implementation may involve multi-phase rollouts, integration with existing systems, and coordinated onboarding across multiple programs or sites.
Greenspace works closely with each organization to design an implementation plan that aligns with their clinical workflows, leadership goals, and change management needs.
Can organizations track clinic performance without seeing individual client data?
Yes. Greenspace’s analytics dashboards allow organizations to review outcomes and engagement at the program, clinic, or organizational level without requiring access to identifiable client information. These aggregated insights enable leaders to evaluate clinic performance, monitor trends in outcomes, and identify opportunities for improvement while maintaining appropriate privacy protections.
What analytics are available for tracking adoption and engagement over time?
Greenspace provides analytics that help organizations understand how Measurement-Based Care is being used across their teams.
Administrators can monitor indicators such as assessment completion rates, clinician adoption, client participation, and other engagement trends over time. These insights help organizations identify where implementation is succeeding and where additional support or training may be helpful.
This can also support leadership in identifying MBC champions or power users, which can be helpful to drive shared learning and increased adoption across the organization.
Does Greenspace maintain security practices in line with industry best practices and Canadian standards?
Security of patient information and privacy is the foundation of the Greenspace platform. We take this responsibility very seriously and have implemented significant measures to safeguard patients’ personal health information that exceed industry standards and best practices. Greenspace is SOC 2 Type II compliant and conforms to digital and physical security protocols (including HIPAA), with SSL-secured access, AES encryption at the filesystem level, and firewalls protecting all data. We take many additional precautions to protect privacy including: requiring strong passwords, automatic logouts, automatic access logging, secured data backups, two factor authentication and restrictive data access procedures. All data and information is stored in the US. Please review our Security Page for more details.
Are Population Health hubs customized to specific organization's needs?
Yes, platform flexibility is always a top consideration in order to ensure each organizations Pop Health hub is built specifically with their population context, and resources in mind. The platform is able to be customized in many different ways, allowing the Hub to cater to organizations of any size or complexity, and offer a solution perfectly fit to their population.
How often can users complete assessments and track their progress?
People accessing their resource hub can track symptom progress by completing a mental wellness self-assessment as often as they’d like. The default assessment frequency is set to every two weeks, but users can choose to receive a notification to complete the assessment every week, 2 weeks, 4 weeks or 8 weeks – whatever suits them!
How are assessments completed?
Assessments can be completed in whichever format a user wants, either by mobile, desktop or tablet. Assessment notifications are sent via text or email, whichever the user prefers. While there is a default setting for assessment delivery, users can choose to modify assessment delivery to be sent any day or time they’d like.
How can organizations use results to inform wellness or mental-health programming?
Organizations can use outcomes data collected through Measurement-Based Care to better understand the mental health needs of their populations and evaluate the effectiveness of their wellness initiatives. By analyzing aggregated results across employees or students, leaders can identify trends in areas such as stress, anxiety, burnout, and overall wellbeing.
These insights help organizations make more informed decisions about the types of programs and supports that may have the greatest impact. For example, outcomes data can highlight when certain populations may benefit from additional resources, when specific interventions are producing positive results, or when programming should be adjusted to better address emerging needs.
Over time, consistently collecting and reviewing this information enables organizations to move beyond assumptions and instead use data to guide strategic decisions about mental health initiatives, resource allocation, and program design.
What assessments are commonly used for workplace or student wellbeing?
Workplace and campus mental health programs often use brief, validated assessments that measure common concerns such as stress, anxiety, depression, resilience, and overall functioning. These tools help organizations understand how individuals are experiencing their wellbeing and track changes over time.
For example, many programs incorporate widely used measures that assess symptoms of depression or anxiety, such as the PHQ-9 and GAD-7, along with tools designed to capture broader indicators such as life satisfaction, functioning, or emotional wellbeing. These measures are typically short and easy to complete, which helps encourage participation while still providing meaningful insights.
Greenspace provides access to a large library of evidence-based assessments and works with organizations to select measures that align with their goals, whether they are focused on supporting student success, improving workplace wellbeing, or monitoring population-level mental health trends.
Can Greenspace integrate with workplace or campus health systems?
Yes. Greenspace is designed to work alongside existing systems that support mental health and wellness services. For organizations with established campus health platforms, employee assistance programs (EAPs), or clinical systems, Greenspace can be integrated to embed Measurement-Based Care within those existing workflows.
This allows assessments, outcomes data, and progress tracking to become part of the broader care or support ecosystem without requiring organizations to replace the systems they already use. For programs without complex technical infrastructure, Greenspace can also be implemented as a standalone platform that integrates easily into current processes.
Does Greenspace facilitate early detection of at-risk individuals in groups?
Yes. One of the key benefits of Measurement-Based Care is the ability to identify potential concerns earlier through consistent monitoring of mental health indicators.
When individuals complete brief outcome measures at regular intervals, changes in symptoms or wellbeing can be detected more quickly than relying solely on voluntary outreach or self-referral. This allows care teams to recognize when someone may be experiencing increased distress or challenges and may benefit from additional support.
At the population level, aggregated data can also help organizations identify broader trends that suggest rising stress or mental health concerns within certain groups or time periods. These insights enable organizations to respond proactively by adjusting programming, increasing outreach, or providing targeted support resources before issues escalate.
Who can see users’ personal information?
The information users share is owned by them and considered Personal Health Information (PHI). Data is kept private and confidential, according to our privacy policy found here. Personal information will not be sold or disclosed to third parties, as described in our Privacy Policy, you can also learn more about our security practices here.
Is it secure for users to complete assessments online?
The assessments that are delivered to users via browser, by email or SMS, don’t contain any personally identifying information or health information about patients. When assessments are completed, the data is sent to the application’s server through secure channels (HTTPS, SSH, etc.). No patient information in conjunction with patient names is ever sent over unsecured email or other unsecured channels.
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